Employee support
Your employees use our ticketing system to reach the team. Unlimited remote support covers the users and systems in your agreed environment.
Outsource your IT department to a team that handles employee support, security, system management, and updates. For businesses with 10+ employees in St. Louis, the Metro East, and beyond.
Your employees use our ticketing system to reach the team. Unlimited remote support covers the users and systems in your agreed environment.
We manage the security tools, device management, and updates your supported environment needs.
When an issue involves a device, business application, and outside vendor, we investigate across all three. Your employees should not have to act as the go-between.
Moving from another IT provider? We coordinate access, documentation, and the handover, then give employees a clear route to support.
Illustrative business photography
Adding employees or locations changes the demands on your IT. We help plan devices, accounts, applications, and vendor work alongside ongoing support. Before expanding coverage, we agree on support hours, escalation, and any additional project work. We already support clients with global teams; extended-hours and 24/7 coverage are paid options.
People and devices
Systems and vendors
Coverage and escalation
Cloud migration and employee training helped modernize the systems behind a growing real estate investment firm.
Managed IT: Huneidi takes responsibility for the agreed environment.
Co-managed IT: define the work your team keeps and where Huneidi helps.
An IT project: agree on the problem, scope, and handover.
Unlimited remote support, the required security and management tools for the agreed environment, and ongoing system updates. Your proposal defines the supported users, devices, and responsibilities.
Microsoft 365 licenses and backups are separate line items. We explain the components of the solution in your proposal so you can see what you are paying for.
Standard support is generally 9 a.m.–5 p.m. Central. Extended-hours and 24/7 coverage are available as paid options for businesses that need them. Coverage is defined in your agreement.
Yes. Co-managed IT lets us agree on the responsibilities your team keeps and where our team provides additional support or expertise.
Yes. Our team coordinates the access, documentation, and handover needed to transition from your current IT provider.
We provide local onsite coverage within roughly an hour of our base. Onsite visits are normally separately billed. For remote clients, we support systems remotely and coordinate device shipping when needed.
Virtual CIO is available as a paid add-on. It provides a deeper focus on technology planning and business decisions beyond the day-to-day managed IT scope.
When your team is ready to adopt AI or improve a manual process, we can scope the additional training, workflow, or application work alongside ongoing IT. These are separate projects, not automatically included in monthly support.
AI is part of our daily work. We use it to support efficiency, explore business workflows, and develop tools for our own operations. Our working environment includes Microsoft 365 cloud services.
Technical judgment stays with our team. We check AI-assisted work before delivery and assess it in the context of the systems and business it affects.
AI can help work through information and technical questions. Our people evaluate what applies to the environment and decide the next step.
Our experience with business applications and automation helps us look beyond a recurring manual task to the workflow around it.
Human final review is part of delivery. Information access, the approved account, and connected services matter when deciding how client information can be used.
Tell us about your business, your current setup, and what needs to work better. Our team will get back to you within a few business days.