Give your internal IT person or department additional expertise and agreed support capacity. We fit the relationship around the work your team needs help with.
A Microsoft 365 migration, consolidation, or separation needs experience your team does not use every day.
Difficult business software
An industry-specific system has an issue that spans applications, infrastructure, or vendors.
Ongoing responsibilities
Your internal team needs an external partner to take ownership of defined support or management work.
How the teams connect
Your business knowledge. Our technical depth.
Define the responsibilities your internal team keeps and the support or specialist work Huneidi owns. A shared plan makes the route for escalation clear.
Your internal team
Business context Retained responsibilities Internal priorities
Shared plan
↔
Access · Tickets · Escalation
Huneidi
Agreed support work Specialist investigation Defined technical projects
Example responsibilities
Decide who owns what.
Area
What we agree together
Employee support
Which users and issues reach Huneidi, and which remain with your internal team.
Systems
&
security
The systems we manage, the tools involved, and the access each team needs.
Projects
&
changes
Who scopes the work, approves decisions, and carries out the change.
Communication
How tickets, escalation, documentation, and business contacts are handled.
Selected success story · RBM Partners
Experience with complex Microsoft 365 transitions.
Our RBM Partners work included moving 100 employees to a new Microsoft 365 environment in one day during a business separation, including reimaging systems and coordinating changes on both sides.
We first need to understand the environment and access requirements. Supported systems and responsibilities are agreed in the scope. We do not assume everything is automatically covered.
Additional technical capacity
Bring a business workflow into the conversation.
Your internal team may also need help planning an integration, developing an application, or introducing AI. Agree on the access, delivery responsibilities, and support handover as part of that work.